Help & FAQ

We have listed a wide range of frequently asked questions below and encourage you to take a look through it before contacting us.  In the event that you do need to get in touch with the conference team during the conference, by far the best method is to use email…

aftevents@mintevents.co.uk

This AFT Conference 2025 is a hybrid conference taking place at the Doubletree by Hilton Brighton Metropole Hotel on Thursday 25 & Friday 26 September 2025.

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The conference features a full 'in-person' programme and also the option of watching all keynote sessions and selected workshops online.   

If you wish to attend the event in-person, then your will need to purchase an 'In-Person' ticket (this also includes access to the virtual portal to watch live sessions online and access to replays). 

If you are only planning to watch sessions online, then please purchase a 'Virtual Ticket'.

All sessions are accessed through this website. Although live sessions will be hosted on Zoom, they will still be accessed via this website (i.e. you will not receive a Zoom link as you would with a regular Zoom meeting). 

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Instructions for logging in to watch sessions will be sent to attendees a few weeks before the conference.​

To attend this conference virtually, you will need a few things:

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A suitable device – a modern computer (Windows or Apple) or modern mobile device (Apple iPhone/iPad or Android).

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An internet connection (suitable for video calls/meetings).

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Access to your email (the same email address you used to purchase your ticket) – to receive conference emails.

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The Zoom app installed on your device (the conference website will connect to Zoom for the live presentations). If you have not used Zoom before, see help guide below. Ideally you will want your Zoom app updated to the latest version.

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To have purchased a valid conference ticket.

The conference venue for the AFT Conference 2025 is the Doubletree by Hilton Brighton Metropole, which is located on Brighton Seafront..

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Doubletree by Hilton Brighton Metropole

Kings Road

Brighton

United Kingdom

BN1 2FY

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For more information about the hotel and how to get there, please visit the Venue & Accommodation page of this website.

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Accommodation

Conference tickets do NOT include accommodation.  If you require accommodation, you will need to make your own arrangements, although we have organised a number of discounted bedrooms at the Doubletree Brighton Metropole Hotel (the conference hotel).  Head to the Venue & Accommodation page of this website for more details.

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Virtual attendees will generally not be on screen and will not be able to use their microphones, although there may be certain sessions, where presenters choose to use breakout rooms, for which you will be on screen and use your microphone.

There are plenty of ways to interact with presenters.  You will be able to use the 'Chat' button to chat with other virtual attendees and also the 'Q&A' button to ask questions of the presenters.  Each streamed session will feature moderators who will put virtual audience questions to the presenters.  Please note that it is down to each individual presenter as to whether they allow time for audience questions.

All the sessions that are streamed virtually will have a video camera crew in them.  Whilst the camera crew will be primarily focused on the presenters, they may film wider shots of the audience at times.  Additionally, during any Q&A or audience participation sessions, if you ask a question of the presenters, you may be filmed so that the virtual audience can see the question being asked.

Yes.  All sessions that are streamed virtually will be recorded and made available to ticket holders as replays.  You can access replays via the virtual portal on this website.

Although you access all streamed conference sessions through this website, the live sessions will be hosted on Zoom.  If you are unfamiliar with Zoom, we recommend downloading the Zoom app and familiarising yourself with Zoom before the event.

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Zoom can be accessed on desktop or laptop PC (Windows or Apple OS) or mobile device (Apple iPhone/iPad iOS or Android).

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Here is the link to the Zoom help centre: https://support.zoom.us/hc/en-us.

Here is the link to the Zoom download page:  https://zoom.us/download.

The conference features three types of session...

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Keynote Presentations:  These are the main plenary sessions that all attendees will watch.

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Workshops:  There are two workshop slots each day, each with a choice of six workshops in each slot.  In-person attendees will be able to choose which workshop they attend.  In-Person attendees can pre-book their workshops ahead of the conference (you will be sent a link about a month before the event).  Please note that each workshop has a limited capacity and is subject to availability on a first come first serve basis. 

Virtual attendees will not get a choice of workshops - only one workshop from each slot will be streamed to the virtual audience.  This is because the logistics and cost of streaming multiple high quality video feeds are prohibitive. 

No.  Virtual tickets include all keynote presentations and one workshop from each workshop session.

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Virtual attendees will not get a choice of workshops - only one workshop from each slot will be streamed to the virtual audience.  This is because the logistics and cost of streaming multiple high quality video feeds are prohibitive. 

In-Person tickets include lunch and refreshments.  In addition, in-person attendees can choose to attend the Conference Dinner on Thursday 25 September.  Dinner tickets are an additional purchase, that can be purchased at the same time as booking your conference tickets. 

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Conference tickets do NOT include accommodation.  If you require accommodation, you will need to make your own arrangements, although we have provided a limited number of discounted bedrooms at the Doubletree Brighton Metropole Hotel (head to the Venue & Accommodation page of this website for more details).

There is an expectation that you will watch all sessions, either live or on replay, to achieve your CPD hours.

All times listed on this website are in UK (London) time.

Yes, you can view terms and conditions here. 

On or before 15 August 2025, you can amend or cancel your booking and receive a refund (less a £20 admin fee).  After 15 August 2025 any cancellations or amendments that result in a lower booking value will be non-refundable.

A limited number of early bird tickets are available and once they are sold out only the standard prices will be available.

The booking page will show availability of early bird tickets and the standard rate will apply once they have sold out, or after 31 May 2025, whichever is sooner. 

To book your tickets go to the tickets page.  This page details all the ticket options and prices.  Select the type of ticket you would like to purchase.  Then click 'Buy Tickets'.  This will open up the conference booking form.  Complete the form to book your tickets. ​

AFT do not currently take payment at the time of booking.  After you have booked your tickets, you will receive an email with your invoice from AFT's accounting system.  That invoice will have a 'Pay Now' button that will allow you to make a card payment (or pay by bank transfer).  

Please look out for the email and make payment as soon as possible after booking.  If you do not receive your invoice within 24 hours of making your booking, firstly, please check your 'junk' mail and if it is not in there, please email aftevents@mintevents.co.uk. 

All invoices must be paid before the conference.  Early Bird tickets must be paid before the early bird deadline, otherwise tickets will revert to standard price.

The conference is equivalent to 13 hours CPD in total for the two days - 6.5 hours per day.

Some attendees may be offered a discount code (for example, workshop presenters).  This can be entered on the booking form.

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Only one type of discount may be used at a time - you cannot combine discount codes.  For example, you cannot benefit from both an early bird discount and a workshop presenter discount.

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Unless stated otherwise, discount codes do not apply to the conference dinner.

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Discount codes are only valid if provided in writing by AFT and they may only be used by the person or organisation that AFT has provided them to.  They may not be transferred to other attendees.

AFT do not currently take payments at the time of booking.  After you have booked your tickets, you will receive an email with a link to your invoice from AFT's accounting software (called Xero).  That invoice will have a 'Pay Now' button that will allow you to make a card payment (or pay by bank transfer).  

Please look out for the email and make payment as soon as possible after booking.  If you do not receive your invoice within 24 hours of making your booking, firstly, please check your 'junk' mail and if it is not in there, please email aftevents@mintevents.co.uk. 

All invoices must be paid before the conference.

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Bookings utilising the Early Bird Rate must make payment by the deadline of 31 May 2025, otherwise the ticket will revert to standard price.

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If you are struggling to pay your invoice, please contact the AFT on aftevents@mintevents.co.uk